Hassles with WordPress plugins, again
When I purchased WordPress, I expected a lot. I especially thought that everyone would be upfront about costs and services.
I paid $50 to use the mobile app from WP Touch Pro 3, but was surprised to later learn it had to be renewed annually.
At first, I was upset.
But, I have to say the people at WPTouchPro3 (WP TOUCH PRO 3) have been very professional. They allow uses to “vent,” or express their frustrations, sometimes even in a mean or excessive manner.
I did that. But later, they continually improved their app and it got better. At first, I encountered a lot of crashes. But since then, it has been working like a charm.
I had similar problems with WiziApp, which originally created the Android App and iPhone apps for my website. They were SO GOOD, however, at communicating with me. But I had some issues with their iPhone App, which didn’t work correctly all the time. They are great people and are customer friendly. And I hope that one day, they will be able to improve the App process. I am even hoping to go back to them as their App was absolutely the best design and their process of submitting the Apps to Google Play and Apple was the best I have seen.
Good experience with WiziApp.
Good experience with BraveNewCode.
If you know of a better place, please tell me. I’d love to hear about better systems to work with.
— RAY HANANIA
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Hi Ray,
Sorry to hear you were having problems with WPtouch Pro 3. While we do our best to make sure everyone has a great experience with the product, there are so many permutations with plugins, hosting providers, and desktop themes that unfortunately not everything always works out of the gate. In that case customers sometimes have to access support to get assistance. While not everyone likes a ticket-based system, it helps keep track of the issue and what’s been attempted with it, especially when multiple staff members are involved over the course of a day or two.
We definitely stand behind our product 100% and are happy to do what we can do get you back on track. I asked Emilio, our support lead, to contact you directly an hour ago, so hopefully he’ll be able to fix your issue for you. If you’re unhappy with the support you receive or ultimately aren’t happy with the product, please let me know and I’ll personally help you out.
With regards to the yearly pricing, it’s simply meant to account for the real ongoing costs that we have by having continued professional support and product updates, all of which take time and resources. The yearly fee is advertised on the product pricing page prior to purchase, and we also indicate that future renewals are discounted by 50%. The renewal fee only goes towards ongoing updates and support – should a customer not renew, their current version of WPtouch Pro won’t stop working, they just stop receiving new updates.
Regards,
Duane Storey
Co-founder, BraveNewCode Inc.
Although I was having hassles trying to fix a problem with WPTouch Pro 3, I have to say I got some great email feedback from the staff there. Their system asks for a Ticket so they can address problems, but I hate the tickets because it is a several step process to log in, figure out what’s happening, etc. The email back and forth reassured me the folks at WP Touch Pro 3 really do care, as I am sure they also care at WiziApp. AT least with WPTouch Pro 3, the system is now working fine after a bit of a hassle trying to get everything right. I could never get it right with the WiziApp iPhone App. Thanks WPTouch Pro 3.