By Ray Hanania
With today’s technology, you would think that installing and accessing remotely a home or business security camera system would be easy, but it’s not.
I installed a home security system with 8 cameras. The system cost over $900 for the cameras and the DVR which records and manages the cameras. I had a carpenter install the cameras and outdoor wiring, at a cost of about $400. I believed the instructions that came with Q-See Cameras that I would also be able to “easily” access the camera system remotely using one of my iPads or my iPhones.
That’s not the case.
In fact, when I called Q-See cameras service to ask for help, they said they would be happy to help me, if I paid some exorbitant amount of about $2,400.
Are you kidding me?
There are so many other security camera systems out there and I would recommend that you avoid Q-See cameras and use one of the others. Q-See has the worst customer service out there. The became enraged when I complained in my columns and began harassing me.
But I won’t relent.
I ended up paying a computer tech $350 to change my network to allow me to access the home security cameras. It took 3 hours. That’s “Easy?”
And when my internet provider upgraded and combined my router and modem into one, the system changed and I had to re-hire an outside computer specialist to come back in and reinstall the remote access.
The real problem with Q-See cameras is that no one there knows how to write for the average consumer. Their instruction booklets are gibberish and complex and difficult for the average person to understand. It is possible to connect the system remotely, but you have to “forward” your ports, set a hundred different computer settings. Decide which of four different kinds of systems you want to use.
I don’t want to have to chose. Just give me a God Damned system that 1-2-3 installs and connects to my iPhone.
Even the computer technician said it was the most difficult system to work with.
Q-See cameras are the worst.
The cameras are also unreliable. I have had to replace two cameras just int he past year. And it is costly. The price of an individual camera is outrageous. Added to that is the cost of rewiring the camera when it is embedded under the home eaves.
And the DVR is among the worst, least reliable. I have a new recording system recording the images from the security system because the DVR that Q-See cameras provides doesn’t work properly. Supposedly, it can record up to 1 TerraByte of video data. But you can never access the recordings. I had to install a new system that records off the flatscreen TV I have attached to the system to view the cameras.
I am able to view my camera system using an iPhone and an iPad inside my home using one network connection. When I leave the network (home) and go outside, I have to access it using another system.
Doesn’t anyone at Q-See security camera’s have a brain?
Apparently not. They are just there to make money. Don’t buy their system. Save yourself the hassles. Buy something else.
(Ray Hanania is an award winning columnist and managing editor of The Arab Daily News at www.TheArabDailyNews.com. You can also reach him at his personal web page at www.TheMediaOasis.com or follow him on Twitter at @RayHanania and LIKE him on Facebook at www.Facebook.com/rghanania.)